Delete your Buzzie account
You can delete your Buzzie account and its data at any time, in the app or by email. Deleting is permanent and can't be undone.
Delete in the app
- Open Buzzie and sign in to the account you want to delete.
- Go to Settings → Profile settings → Delete account.
- Enter your password to confirm, then tap Delete permanently.
- Keep the app open until it confirms. If it says deletion didn't finish, your account stays locked; try again, or email us.
Uninstalling the app or signing out does not delete your account.
Delete by email, without the app
- Email contact@flowtechag.com from the email address of your Buzzie account, with the subject "Delete my Buzzie account".
- We reply to that address to confirm the request is yours. If you no longer have access to it, tell us your profile name and we'll ask you a few questions to confirm the account is yours.
- Once confirmed, we delete the account within 30 days and email you when it's done.
Never send us your password or a sign-in code.
Delete some data and keep your account
- Topics and comments: open the menu (⋮ or ⋯) on your topic or comment and choose Delete.
- Messages: press and hold a message, photo or voice message you sent and choose Unsend for everyone. The file is deleted from our storage within a few days.
- Profile photo and details: on your profile, tap Edit profile to remove your photo or change your name, bio and interests.
- Anything else: email contact@flowtechag.com from your account's email address and tell us what you'd like deleted. We confirm the request is yours and reply within 30 days.
What is deleted
- Your sign-in details, profile, photos and settings.
- Your topics, comments, likes, follows, club memberships, gifts and compliments.
- Your conversations, messages, photos and voice messages. A conversation disappears for the other person too.
- Your calls and the call feedback you gave or received.
- Your purchase, Buzzie Plus, coin and device records in Buzzie, and your notification registrations.
What is kept, and for how long
| Information | Why | How long |
|---|---|---|
| Reports you made or that were made about you, with the reported content | Safety, and preserving evidence where the law requires | Until the report is closed, then 12 months |
| Moderation records about your account | Safety and accountability | 12 months |
| Support requests you sent us | Answering and following up | 12 months after you sent them, once closed |
| A record that your account was deleted | Confirming the deletion if asked | 12 months |
| Sign-in security logs | Security | 90 days |
| Google Play's sales reports (order numbers and amounts, not your profile) | Tax law | As long as tax law requires, up to 7 years |
| Database backups and providers' technical logs | Running the service | Backups are replaced within 7 days; logs follow the providers' policies |
Kept information may still identify you, which is why it is deleted on this schedule. Deleting your account can't recall messages, photos or screenshots that other people have already saved.
Buzzie Plus and purchases
Deleting your account does not cancel a Buzzie Plus subscription or refund a purchase. Cancel the subscription first in the Google Play Store: tap your profile picture → Payments & subscriptions → Subscriptions → Buzzie. Google keeps its own records of your purchases under Google's privacy policy.
Questions
Email contact@flowtechag.com. More about how we handle your information is in our privacy policy.