Privacy policy
This policy explains what information Buzzie uses, why, who processes it for us, how long we keep it and the choices you have. Effective 21 October 2026.
Who we are
Buzzie is operated by Flowtech Agency ("we", "us"). We decide how the personal information in Buzzie is used. For any privacy question or request, email contact@flowtechag.com.
Buzzie is for adults
Buzzie is for people aged 18 and over. When you create a profile you confirm you are an adult and give your date of birth. If you believe someone under 18 is using Buzzie, report their profile in the app or email us, and we will remove the account.
What we collect
- Your account: your email address, your password (stored only in scrambled, hashed form), your date of birth and adult confirmation, an account ID and your account status. Sign-in and password-reset codes are sent to your email.
- Your profile: name, photo, bio, languages, interests, optional gender, what you'd like to talk about, your country, your time zone and your settings. Your email address is never shown on your profile. Your birthday is hidden unless you choose to show it.
- What you share and do: topics, comments, likes, follows, club memberships, gifts and compliments, profile visits, private messages, photos and voice messages you send, blocks and reports.
- Calls and live rooms: your voice is streamed live while you speak; calls and rooms are not recorded. We keep a record of each call (who, when, how long and whether it was answered) and the feedback people give afterwards, and who joined each live room. We also keep technical connection details for a while (see the table below).
- Country: on Android, the app sends your mobile network's country, your SIM card's country and whether a VPN is on, and our servers can see the country of your internet connection. We use this to show your country and for country-based features. We never use GPS or your precise location.
- Your device: a notification token, a random ID for your installation of the app, and a scrambled (hashed) version of your phone's ID, used so that a first-purchase offer can be used only once per phone.
- Purchases: Google Play purchase details (product, order ID, purchase token and status), your Buzzie Plus status, and your coins and gifts. Google handles your payment; we never see your card details.
- Safety: reports you make or that are made about you, the reported content, and our moderation decisions.
- Support: messages you send us and the contact email you give.
- Technical logs: like any online service, our providers log technical information such as IP addresses and the times of requests, to run and protect the service.
Buzzie has no advertising and no analytics or advertising trackers, and we do not sell your personal information.
Why we use it
- To provide Buzzie (our agreement with you): your account and profile, topics and clubs, messages, calls and live rooms, notifications, purchases and support.
- To keep Buzzie safe and fair (our legitimate interest in a safe community): checking age, handling reports, moderating content, preventing spam, abuse and fraud, limiting how often actions can be repeated, and allowing first-purchase offers only once per phone.
- To meet legal obligations: keeping records the law requires, reporting child sexual abuse material to the authorities and answering lawful requests.
- With your permission: push notifications, your microphone, and the photos you choose. You can change these permissions in your phone's settings at any time.
Who can see your information
- Other members see your profile, topics, comments and gifts according to your settings, and the messages, photos, voice messages and calls you share with them. Depending on your settings, members can see when you were last online and who visited their profile. A private profile still shows your name and photo.
- Our team sees support requests and reported content, including photos or voice messages attached to a report, to keep Buzzie safe. We don't browse private conversations; message text is only seen when it has been reported. The person you report is not told who reported them.
- Service providers that run parts of Buzzie for us, under contract:
Provider What they do Where Supabase Accounts, database, file storage and server functions European Union (Frankfurt) LiveKit Live voice for calls and live rooms European Union region Google Firebase Cloud Messaging Delivers notifications, which can include a sender's name and the start of a message Google's global network Google Play Purchases, subscriptions and purchase checks Google's global network Hostinger Sends sign-in and password codes by email from noreply@flowtechag.com, and hosts our support mailbox Hostinger's email servers Google Firebase Hosting Hosts this website Google's global network - Authorities, when the law requires it, for example reports of child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) or a valid order from law enforcement.
Some providers may process information outside your country, including in the United States. We rely on the data protection terms these providers offer, which include safeguards such as the European Commission's Standard Contractual Clauses where they are needed.
How we protect it
Information is encrypted while it travels between the app and our servers. Passwords are stored only in hashed form, and the app keeps your sign-in in your phone's secure storage. Messages and calls are not end-to-end encrypted, so our service providers' systems process them, and our team can see content that has been reported. No service can promise perfect security, but we limit who can access information and why.
How long we keep it
| Information | How long |
|---|---|
| Your account, profile and what you share or do (topics, comments, likes, follows, visits, messages, photos and voice messages) | Until you delete them or your account. When you unsend a photo or voice message, or replace your profile photo, the old file is deleted within a few days. |
| Notifications inside the app | 180 days |
| Technical call details (device and voice-connection IDs) | 90 days after the call |
| Missed and declined calls | 90 days |
| Answered calls (who, when, how long) and the feedback given | While both accounts exist, because they make up ratings, talk streaks and who can message whom. Deleted when either account is deleted. |
| Who joined a live room | 90 days after the room ends |
| Reports and the reported content | Until the report is closed, then 12 months |
| Moderation records | 12 months |
| Support requests | 12 months after you send them, once they are closed |
| Record that an account was deleted | 12 months |
| Purchase records | Until you delete your account. Google keeps its own records of Play purchases, and we keep Google Play's sales reports (order numbers and amounts, not your Buzzie profile) for as long as tax law requires, up to 7 years. |
| Sign-in security logs | 90 days |
| Providers' technical logs and database backups | A limited time under the providers' own policies; database backups are replaced within 7 days |
We keep information longer only when the law requires it, for example when authorities ask us to preserve evidence.
Your choices and rights
- Edit your profile, choose who can see your birthday and country, choose who can message you, block members, turn notification types on or off, and sign out, all in the app.
- Delete your account in the app, or by email. See Delete your account.
- Depending on where you live, you can ask for a copy of your information, ask us to correct or delete it, object to or limit how we use it, or take back a permission you gave. Email contact@flowtechag.com from your account's email address. We may ask you to confirm the request is yours, and we reply within the time the law sets, usually one month.
- You can also complain to the data protection authority where you live.
Changes to this policy
When we change this policy, we update the date at the top. If a change is important, we tell you in the app before it takes effect.
Contact
Flowtech Agency, operator of Buzzie. Email: contact@flowtechag.com.