Buzzie support

We're here to help. Email contact@flowtechag.com and tell us what happened. Include the email address of your Buzzie account so we can find it, but never send your password or sign-in codes.

Account and sign-in

• Can't sign in? On the sign-in screen, use "Forgot password". We email you a link from noreply@flowtechag.com; open it on your phone to choose a new password. Check your spam folder if it doesn't arrive.
• Your birthday is set when you create your profile and can't be changed later. If it was entered incorrectly, email us from your account's email address.
• Delete your account in the app under Settings → Profile settings → Delete account, or see Delete your account.

Safety

• Report a profile, topic, comment or conversation from its menu (the ⋮ or ⋯ button). Reports are private: the person you report isn't told who reported them.
• Block someone from their profile to stop them contacting you.
• Read the community guidelines in the app under Settings, and our child safety standards.
• If someone is in immediate danger, contact your local emergency services first.

Purchases

• Buzzie Plus and coins are bought through Google Play on Android.
• Cancel Buzzie Plus in the Google Play Store: tap your profile picture → Payments & subscriptions → Subscriptions → Buzzie. Deleting your Buzzie account or the app does not cancel a subscription.
• Refunds follow Google Play's refund policy. You can request one in Google Play, or email us and we'll help.
• Buzzie Plus missing after buying it? Open Buzzie Plus in Settings and tap Restore purchase. Coins missing? Open the Coins page and the app checks Google Play again. If it's still missing, email us with the order number from your Google Play receipt.

Privacy

See our privacy policy. For privacy requests, email contact@flowtechag.com.